People Skills for Managers and Supervisors

Congratulations! You’ve been promoted and what mattered before doesn’t count anymore. Now it’s. . .

• Not about your personal achievement…but coaching others to succeed.
• Not about your drive to get things done…but your ability to motivate others to get it done.
• Not about you…it’s all about them.

In other words, the skills that got you the promotion can’t make you successful as a manager or supervisor. To achieve success you need a firm grasp of business skills and human relations skills — the skills you’ll learn at People Skills for Managers and Supervisors This intensive one-day seminar from Dale Carnegie Training provides everything you need to know to achieve outstanding results through others. Of course, you cover the basics like planning, organizing and control, as well as building your interpersonal effectiveness. Spend a day with us and learn how to gain employee commitment, lead confidently and motivate employees to peak performance. Get the skills you need to avoid the 10 most common mistakes managers make. Gain important insights into the legal dos and don’ts of hiring, performance management and termination. Discover how to build good relationships up and down the organization
Location: 1805 East Dyer Road, Suite 109, Santa Ana, California 92705
Fee: $398
Day & Time: Fridays, 9:00 am-5:00 pm
One Day Seminar: October 17, 2016

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How to Turn Buying Objections into Selling Opportunities

Many sales people react emotionally, defensively or negatively when they hear objections. Their reactions turn the prospect off and ruin the chance to get a sale and build relationships. Now you can learn to break that self-destructive reaction cycle. Put yourself on the road to turning objections into stepping-stones to sales success.

This one-day seminar from Dale Carnegie Training will show you how to overcome objections effectively. You will begin by learning how to use a proven questioning technique to determine if the objection you are hearing is the real one. This is a critical step since prospects will often mask their real issues with “brush off” objections.

Next you will learn to cushion the objection, clarify it and search for additional hidden objections. Once you have the real objections on the table, you will learn to use the methods to overcome the problem and match these methods to the category of objection to insure that you move successfully toward the sale.

Location: 1805 East Dyer Road, Suite 109, Santa Ana, California 92705
Fee: $398
Day & Time: Fridays, 9:00 am-5:00 pm
One Day Seminar: October 14, 2016

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Leadership Essentials

LEAD yourself and your team! Supervisors and managers can create impact in today’s organizations through the way they communicate, coach, multi-task and manage their own stress. They get results because they know how to walk-the-walk and lead a team – not just manage it. Dale Carnegie Training® gives leaders the tools to successfully build the skills they need in today’s fast-paced world. This seminar empowers leaders to make a difference in the way they manage themselves and their teams. Leadership Essentials is an information-packed, one-day program that covers communication, conducting effective meetings, time management, stress management techniques, and much more.
Location: 1805 East Dyer Road, Suite 109, Santa Ana, California 92705
Fee: $398
Day & Time: Fridays, 9:00 am-5:00 pm
One Day Seminar: September 23, 2016 & January 13, 2017

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How to Win Cooperation and Influence People

Everyone is focused on results, but how to achieve them has always been the real question.
In today’s business environment- where teamwork has replaced hierarchies- you need new skills to survive. Often in these team situations, you have no direct authority over the team members, yet you are expected to win their support and get everyone pulling in the same direction.

Then the question becomes, How to Win Cooperation and Influence People to achieve the desired results? The answer is in this new one-day seminar that will help you learn how to use you credibility and positive image to influence people to your point of view and create alignment so you can get the results you want and need to be competitive in today’s environment.

Location: 1805 East Dyer Road, Suite 109, Santa Ana, California 92705
Fee: $398
Day & Time: Fridays, 9:00 am-5:00 pm
One Day Seminar: October 28, 2016 & March 10, 2017

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How to Create Sales Presentations with a Punch

You know your product inside out, and you have the perfect opportunity to win over your prospect at an upcoming presentation. Now all you have to do is get up there and deliver smoothly and successfully. How To Create Sales Presentations with Punch will show you how to capture your audience’s attention up front, hold it throughout your presentation, and end with a sale. This seminar concentrates on the essence and the finesse you need in your presentation to compete successfully in today’s solutions-based selling environment.

You’ll learn how to:
• Create a positive and confident first impression
• Define your message and tailor it to the prospect
• Plan and outline presentations that focus on the client’s/customer’s needs
• Organize your presentation in a way that grabs and holds interest
• Respond to questions with credibility to move the sale forward
Location: 1805 East Dyer Road, Suite 109, Santa Ana, California 92705
Fee: $398
Day & Time: Wednesday, 9:00 am-5:00 pm
One Day Seminar: November 9, 2016

sign-up


People Skills for Managers and Supervisors

Congratulations! You’ve been promoted and what mattered before doesn’t count anymore.
In other words, the skills that got you the promotion can’t make you successful as a manager or supervisor. To achieve success you need a firm grasp of business skills and human relations skills — the skills you’ll learn at People Skills for Managers and Supervisors. This intensive one-day seminar from Dale Carnegie Training® provides everything you need to know to achieve outstanding results through others. Of course, you cover the basics like planning, organizing and control, as well as building your interpersonal effectiveness. Spend a day with us and learn how to gain employee commitment, lead confidently and motivate employees to peak performance. Get the skills you need to avoid the 10 most common mistakes managers make. Gain important insights into the legal dos and don’ts of hiring, performance management and termination.

Location: 1805 East Dyer Road, Suite 109, Santa Ana, California 92705
Fee: $398
Day & Time: Monday, 9:00 am-5:00 pm
One Day Seminar: October 17, 2017

sign-up

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